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Refund and Returns Policy

Bass Hounds Return Policy:

Thank you for choosing Bass Hounds for your purchase. We value your satisfaction and aim to provide you with the highest quality products. However, we understand that there may be instances where you need to return or exchange your purchase. To ensure a smooth and hassle-free return process, please review our return policy outlined below

Eligibility for Returns:

We accept returns for fishing tackle products purchased directly from our store online or in person. The product must be in its original condition, unused, and undamaged. It should be returned with all its original packaging, tags, labels, and accessories.

Timeframe for Returns:

You may initiate a return within 30 days from the date of purchase.
After 30 days, we reserve the right to refuse the return or charge a restocking fee.

Return Process:

To initiate a return, please contact our customer service team either by phone or email. Provide them with your order details and the reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization number (RMA).

The RMA number should be clearly marked on the outside of the package when returning the item.

Return Shipping:

The customer is responsible for the return shipping costs, unless the return is due to an error on our part, such as shipping the wrong item or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance for the return, as we cannot be held responsible for lost or damaged packages during transit.

Refunds and Exchanges:

Upon receiving the returned item and verifying its condition, we will process the refund or exchange within a reasonable timeframe.

Refunds will be issued using the original payment method used during the purchase.
In case of an exchange, we will ship the requested item as soon as the returned item is received and inspected.

Non-Returnable Items:

Some items may be non-returnable due to their nature. Examples include used tackle, products that were not stored correctly and damaged as a result, opened packaging, and custom-made or personalized items. Please check with our customer service team for specific details.

Damaged or Defective Products:

If you receive a damaged or defective fishing tackle product, please notify our customer service team immediately. We will work with you to resolve the issue by offering a replacement, repair, or refund.

If you have any additional questions or require further clarification, please do not hesitate to contact our customer service team. We are here to assist you and ensure your fishing tackle purchasing experience is a positive one.

Thank you for choosing Bass Hounds, and we appreciate your business!

Bass Hounds LLC
408-416-6796
www.basshounds.com